# CSM Copilot — Product feedback review

> Independent portfolio prototype. Synthetic records. Proposed feedback, not sent.

Snapshot: 2026-10-14T09:00:00\+00:00.
Scope: 4 accounts / 5 integrations; live accounts excluded.

One observation per integration and check. Accounts are deduplicated within each theme; themes overlap and their counts must not be added as unique customers. Not-applicable checks are excluded from each theme's denominator.

Recurring means at least two distinct accounts in this snapshot \(project policy\), not repeated events over time.

## Reward callback verification

2 distinct accounts; 2 affected / 3 applicable integrations.
Unknown: 1. Recorded failure: 1.

| Account / integration | State | Source records | Next customer question |
|---|---|---|---|
| Harbor Studio / harbor\_android | not\_met | harbor\_android\_callback\_verified | Share a redacted callback example with HTTP status and time. |
| Lantern Games / lantern\_android | unknown | No applicable record | Share a redacted callback example with HTTP status and time. |

**Product question:** Would a callback evidence template clarify the endpoint details needed for review?
**Proposed owner:** CSM \+ Product Education \(project proposal\)
**Validation step:** Review the source records, ask affected customers whether the proposed resource addresses their difficulty, and test it before claiming an improvement.
Related documentation: https://docs.unity.com/en-us/grow/offerwall/monetization/virtual-currency/troubleshoot-callback-failures
Checklist authority: project\_policy. Product questions are project proposals, not vendor recommendations.

Checklist friction signal; not a confirmed product defect or a measured customer-confusion theme.

Source harbor\_android\_callback\_verified, recorded 2026-10-10T09:00:00Z:
> Synthetic Android test record: Reward callback verification = not\_met.

## Non-test device verification

2 distinct accounts; 2 affected / 5 applicable integrations.
Unknown: 1. Recorded failure: 1.

| Account / integration | State | Source records | Next customer question |
|---|---|---|---|
| Lantern Games / lantern\_android | not\_met | lantern\_android\_device\_verified | Share a fresh non-test-device check with region, time and observed result. |
| Meadow Works / meadow\_ios | unknown | No applicable record | Share a fresh non-test-device check with region, time and observed result. |

**Product question:** Would a non-test-device evidence template make validation handoffs clearer?
**Proposed owner:** CSM \+ Product Education \(project proposal\)
**Validation step:** Review the source records, ask affected customers whether the proposed resource addresses their difficulty, and test it before claiming an improvement.
Related documentation: https://docs.unity.com/en-us/grow/offerwall/monetization/other/faq
Checklist authority: project\_policy. Product questions are project proposals, not vendor recommendations.

Checklist friction signal; not a confirmed product defect or a measured customer-confusion theme.

Source lantern\_android\_device\_verified, recorded 2026-10-09T09:00:00Z:
> Synthetic Android test record: Non-test device verification = not\_met.

## Platform currency approval

1 distinct accounts; 1 affected / 5 applicable integrations.
Unknown: 1. Recorded failure: 0.

| Account / integration | State | Source records | Next customer question |
|---|---|---|---|
| Lantern Games / lantern\_android | unknown | No applicable record | Confirm currency approval for this platform. |

**Product question:** Would a platform-specific approval-status explanation help customers supply the right evidence?
**Proposed owner:** CSM \+ Product Education \(project proposal\)
**Validation step:** Review the source records, ask affected customers whether the proposed resource addresses their difficulty, and test it before claiming an improvement.
Related documentation: https://docs.unity.com/en-us/grow/offerwall/monetization/other/faq
Checklist authority: official\_documentation. Product questions are project proposals, not vendor recommendations.

Checklist friction signal; not a confirmed product defect or a measured customer-confusion theme.

## Production visibility setting

1 distinct accounts; 1 affected / 5 applicable integrations.
Unknown: 1. Recorded failure: 0.

| Account / integration | State | Source records | Next customer question |
|---|---|---|---|
| Lantern Games / lantern\_android | unknown | No applicable record | Confirm whether Test Only is disabled for the production content. |

**Product question:** Would a production-visibility walkthrough help customers confirm the setting?
**Proposed owner:** CSM \+ Product Education \(project proposal\)
**Validation step:** Review the source records, ask affected customers whether the proposed resource addresses their difficulty, and test it before claiming an improvement.
Related documentation: https://docs.unity.com/en-us/grow/offerwall/monetization/other/faq
Checklist authority: official\_documentation. Product questions are project proposals, not vendor recommendations.

Checklist friction signal; not a confirmed product defect or a measured customer-confusion theme.

This is a snapshot of recorded states, not a weekly trend, prevalence estimate, confirmed root cause or product priority score. Proposed questions and owners are unvalidated project suggestions. Nothing was sent to Product.